NDIS participant experiences with allied healthcare services during COVID-19


In 2020, the COVID-19 pandemic had a considerable impact on the delivery of healthcare across Australia. Many National Disability Insurance Scheme-funded supports (including consultations with allied healthcare clinicians) transitioned to remote service delivery via telephone or video over the internet.

The University of Melbourne, in collaboration with the National Disability Insurance Agency with funding from the Melbourne Disability Institute, conducted a survey that aimed to investigate the experiences of NDIS participants, or their family members/carers, when accessing care during the COVID-19 pandemic. The survey comprised two parts:

  • Research into participant experiences with NDIS services during the COVID-19 pandemic (Part 1). This report is hosted on the NDIS Research and evaluation website.
  • Participant experiences with National Disability Insurance Scheme funded allied healthcare services during COVID-19 (Part 2). This report is hosted on the University of Melbourne.
  • A plain language summary of Part 2 is available on the NDIS Research and evaluation website.

Please direct any queries to: belinda.lawford@unimelb.edu.au

Download the 1-page key points

Download the 3-page executive summary

Download the plain language version summary

Download the full report


Coviu delivered a webinar on 'How Telehealth Is Transforming NDIS Care' featuring Dr Belinda Lawford.

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Perceptions About the Efficacy and Acceptability of Telephone and Video-Delivered Allied Health Care for Adults With Disabilities During the COVID-19 Pandemic: A Cross-sectional National Survey

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Exploring experiences with telehealth-delivered allied healthcare services for people with permanent and significant disabilities funded through a national insurance scheme: a qualitative study examining challenges and suggestions to improve services

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Key points image
NDIA qualitative infographic

Follow Up

A follow-up qualitative interview study was conducted with people who had sub-optimal experiences with telehealth to explore the challenges and barriers that they faced, as well as their suggestions for improvements in the future.

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This report was prepared by Dr Belinda Lawford, Prof Kim Bennell, Prof Rana Hinman, Dr Renata Morello, Ms Kathryn Oliver, and Prof Alicia Spittle. This research was funded by the Melbourne Disability Institute.