NDIS participant experiences with allied healthcare services during COVID-19


In 2020, the COVID-19 pandemic had a considerable impact on the delivery of healthcare across Australia. Many National Disability Insurance Scheme-funded supports (including consultations with allied healthcare clinicians) transitioned to remote service delivery via telephone or video over the internet.

The University of Melbourne, in collaboration with the National Disability Insurance Agency with funding from the Melbourne Disability Institute, conducted a survey that aimed to investigate the experiences of NDIS participants, or their family members/carers, when accessing care during the COVID-19 pandemic. The survey comprised two parts:

  • Research into participant experiences with NDIS services during the COVID-19 pandemic (Part 1). This report is hosted on the NDIS Research and evaluation website.
  • Participant experiences with National Disability Insurance Scheme funded allied healthcare services during COVID-19 (Part 2). This report is hosted on the University of Melbourne.
  • A plain language summary of Part 2 is available on the NDIS Research and evaluation website.

Please direct any queries to: belinda.lawford@unimelb.edu.au

Download the 1-page key points

Download the 3-page executive summary

Download the plain language version summary

Download the full report

Key points image

This report was prepared by Dr Belinda Lawford, Prof Kim Bennell, Prof Rana Hinman, Dr Renata Morello, Ms Kathryn Oliver, and Prof Alicia Spittle. This research was funded by the Melbourne Disability Institute.

Take part in our other research projects